Senior Customer Support Representative
General Requirements:
- Hard worker
- Ability to work under stress
- Self motivated
- Dedicated
- Well organized
- Ability to work in a team
Job Requirements:
1- Minimum Bachelor degree of: Engineering, Computer Science or Commerce (English Section is Recommended)
2- Minimum 3 years of experience in implementation (installation, training and support) of business software applications (accounting, distribution, manufacturing or complete ERP software)
3- Experience in troubleshooting business software applications issues and fulfilling customer requirements
4- Experience in applying business software systems in medium to large enterprises
5- Good knowledge of Accounting concepts
6- Very good Representation
7- Report writing capabilities
8- Ability to write software documentation (user and operation manuals)
9- Very Good Command of English
10- Experience in MS Office (especially Microsoft Word and Microsoft Excel)
11- Experience in creating presentations using Microsoft Power Point
12- Commitment to project delivery dates and task deadline dates
13- Ownership of a car will be a privilege
14- Experience in pre-sales activities will be a privilege
15- Experience in Installation and Administration of Microsoft SQL Server 2000 RDBMS will be a privilege
Job Description:
- Responsible of implementation of ERP projects including activities like: software installation, training and support, until final delivery and project signoff to customer
- Gather, analyze, document and approve customer requirements in software customization projects
- Create system specifications according to customer requirements and approving them from the customer
- Handover of the customer requirements to system designers and architects to develop the requirements
- Monitor development process of the customer requirements until receiving from the development
- Receiving, inspecting and testing developed customer requirements until delivery to customers
- Conducting in-house and on-site software test labs
- Troubleshooting software issues and technical support on software applications via phone, email or on-site visits
- Presentation of software functionality and demonstrations to customers
- Performing periodical system audit and executing software maintenance procedures for customers on-site
- Managing specific customer accounts in terms of support and system related consultation
How to apply for a career opportunity at CompactSoft ?
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To Apply Via email click here.